Shipping & Returns
Fast, Free Shipping. Simple Returns.
Free shipping to the lower 48 states on BulletProof AC equipment, and we ship anywhere in the US.
Here's how delivery, inspection, damage claims and returns work, in plain English.
- Free Shipping Lower 48
- 10-Yr Residential Warranty
- Built for Harsh Climates
- Ships from 32,000 sq ft FL Warehouse
Free Shipping to the Lower 48
Every order shipping to the contiguous United States ships free. The cost is built into our price, so the price you see is the price you pay for the equipment, with no freight surprise at checkout.
Shipping to Alaska, Hawaii and U.S. Territories
We ship anywhere in the United States.
How Your Order Ships
- Condensers, air handlers and complete systems ship by freight carrier on a pallet. Smaller items may ship by parcel.
- Freight deliveries are curbside or to the end of the driveway, with a liftgate where needed. The driver doesn't bring equipment inside or install it.
- The carrier will contact you to schedule a delivery window. Someone 18 or older must be present to inspect and sign.
Ship to Your Installer
You can ship your order to your home, the job site or your installer's shop. Shipping to your installer is often the easiest option, because they can receive and inspect the equipment.
Inspect Before You Sign. This Matters.
Freight damage is rare but it happens. Protect yourself:
- Count the boxes and compare them with your order.
- Inspect every box before signing, including the corners, top and bottom. Look for crushed corners, holes, tipped pallets or oil.
- If you see any damage, write it on the delivery receipt (bill of lading) before you sign, with specifics like "crushed corner on condenser box." Writing only "subject to inspection" may not protect your claim.
- Take photos of the damage, the packaging and the labels while the driver is there, if you can.
- Call us within 48 hours at 941-599-8999 or email info@bulletproofac.com. We'll handle the carrier claim and arrange a replacement or repair.
Concealed damage
If you find damage after opening a box that looked fine on the outside, stop. Don't install the unit. Keep all packaging, take photos and contact us.
Don't install damaged equipment. Installing it may affect both your claim and your warranty.
Returns
- Return window: unused, uninstalled equipment in its original, unopened packaging may be returned.
- Get an RMA first: contact us for a return authorization before sending anything back. Returns without an RMA may be refused.
- Restocking fee: returns are subject to a restocking fee.
- Return shipping: the customer pays return freight, and any free outbound shipping cost may be deducted from the refund.
- Inspection and refund: refunds go to the original payment method after we receive and inspect the return.
Not returnable
- Equipment that has been installed, connected to refrigerant lines, wired or powered on
- Equipment with opened or missing packaging, or missing parts or manuals
- Special-order items
Installed equipment is covered by our warranty, not by returns.
If We Made a Mistake
If we shipped the wrong item, we'll make it right at our cost, including return shipping and no restocking fee.
Order Changes and Cancellations
Need to change or cancel? Call us as soon as possible. Orders that haven't shipped can be changed or canceled at no charge. Once an order has shipped, the return policy above applies.
Frequently Asked Questions
Is shipping really free?
Yes, to any address in the lower 48 states. Shipping is built into the price, so there's no separate freight charge at checkout.
Do you ship to Alaska and Hawaii?
Yes, we ship anywhere in the US.
Can I return a system after it's installed?
No. Once equipment is installed, it's covered by our warranty rather than our return policy. If a part fails, we'll take care of it under the warranty.
Related: How buying direct works · Warranty · FAQ
Talk to a Real Person
Call 941-599-8999 (Mon–Fri, 8 AM–5 PM ET), email info@bulletproofac.com, or use our contact form. BulletProof AC headquarters and distribution center: 3145 Lakewood Ranch Blvd, Suite 106, Bradenton, FL 34211.